SaaS Agreement Lawyer Understanding The Technology Behind Your Business Is Just As Important As The Legal Advice We Provide.

A SaaS agreement is different from a traditional software license — you’re not selling a copy of software, you’re providing ongoing access to a service. That distinction changes what the contract needs to cover:

• Subscription and billing terms — what’s included at each tier, how renewals and cancellations work, and what happens to a customer’s access and data if they stop paying.
  
  
• Service level commitments (SLAs) — uptime guarantees, support response times, and what remedy (if any) a customer gets if you miss them. Vague or missing SLA language is one of the most common gaps we see in a founder’s first-draft agreement.
  
  
• Data handling and privacy — who owns customer data, what you’re allowed to do with it, and what happens to it if the relationship ends. This is where a SaaS agreement and your privacy policy need to say the same thing — a mismatch between the two is a real, common problem.
  
  
• Intellectual property — making clear that customers own their own data and content, while you retain ownership of the underlying software and platform.
  
  
• Limitation of liability — capping your exposure if something goes wrong, which matters enormously more for an ongoing service relationship than a one-time sale.
  
  
• Termination and data portability — what happens when either side wants out, including how a customer actually gets their data back.